Kenya's most capable digital platform for roadside assistance members — request a tow, track your rescue in real time, manage your fleet, and monitor every cent spent, all from your phone.
The CRS (Concierge Rescue System) is the digital backbone of CEAL's member services. It replaces phone calls and paperwork with a seamless, self-service experience — built for both individual motorists and large corporate fleets.
Available at crs.concierge.co.ke, the platform is web-first and fully responsive — no app download required.
Six core modules built around the real needs of Kenyan motorists, fleet managers, and insurance clients.
Submit a rescue request with your location in seconds. The system automatically routes to the nearest available CEAL truck and confirms dispatch in real time.
Watch your assigned truck move in real time on a map. Know the driver's name, truck type, and precise ETA — eliminating all the uncertainty of a roadside wait.
Every job is logged against your account with full cost breakdown. Fleet managers get a consolidated spend view across all vehicles, drivers, and service types.
Invoices are generated automatically and delivered to your portal the moment a job closes. Download PDFs, track outstanding balances, and maintain a clean audit trail.
Store make, model, registration, insurance policy, and service records for every vehicle in your fleet. Attach documents and receive service reminders automatically.
Prefer not to log in? Every key event — dispatch confirmation, ETA, job completion, invoice — is sent directly to your registered WhatsApp number automatically.
Three steps from incident to rescue — no phone queues, no guesswork.
Log into your CRS account and tap Request Rescue. Share your location (GPS or manual pin), describe the issue, and confirm. The system creates a job ticket instantly.
CEAL's dispatch centre assigns the nearest available truck. You receive a WhatsApp confirmation with the driver's name and a live tracking link. Watch the truck move toward you on the map.
Once your vehicle is recovered, the job is marked complete. Your digital invoice appears in the CRS portal within minutes and a copy is sent to your WhatsApp. Zero paperwork.
Activate your CEAL membership today and gain full access to the CRS platform — including tow requests, tracking, billing, and your personal fleet register.
